Frequently Asked Questions

What size am I?

It is very important to measure your dog’s neck & chest correctly. You will find a size chart on the product pages to help you pick the correct size for your dog. If you are not with your dog or buying a gift for a friend then please drop up a message and we can help you!

 

What are our products made out of?

Our products are made from the highest quality vegetable dyed Italian Leather and Nubuck.

Do you offer personalised items?

Yes! Please note personalised products are not eligible for a return. 

 

Where are you products made?

Made & designed in England by us!

 

 

How long will it take for my order to arrive?

All deliveries are UK Standard Delivery and should arrive within 2-3 working days, however please allow extra days for personalised items and incase of any postage delays on the courier's behalf.

  

Can I add/remove/change items from an existing order?

If you want to amend your order please contact us as soon as possible.

 

Can I change my shipping address on an existing order?

If you need to change your shipping address please contact us as soon as possible.

 

Can I cancel my order once it has been placed?

Yes, you can cancel your order if you notify us as soon as possible. If the order has been processed before you notify us of cancellation, we would need to process a return once the order has been delivered.

 

Do you ship worldwide?

Yes! Please contact us before placing an order to discuss your requirements.

 

How can I pay for an order?

Currently, we accept the following methods of payment:

- Visa

- MasterCard

- PayPal

- Apple Pay

 

 

RETURNS

What happens if the item is not what I expected?

Customer satisfaction is a high priority to us and if for some reason you need to refund your item(s) please let us know so we can help. In most cases we will offer you an exchange or refund providing the product you are requesting to send back is in the same condition you received it in.

 

What is the returns policy?

Please check our returns policy. 

  

 

Disclaimer

All Pugalier of London items are accessory items only, the makers assume no liability. The use of the product and safety of the pet and handler is completely at the purchaser and/or user’s discretion and responsibility. We are not responsible if an issue arises with the aftercare products but happy to help wherever we can and put you in touch with the relevant team at Sneaky Brand.